Return and Refund Policy

Following are the conditions that apply to returns of products:

  1. In case the parcel is returned to us because of nonpayment of duty tax, unclaimed, several failed attempts to consignee, wrong delivery address and etc, your money will be credited back to you. And total amount of credit is after deduction of handling cost, shipping cost, banking charges and 20% from the purchase price (for restocking fee) and other costs incurred if any.
  2. Only products in unopened original packaging that have not be tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
  3. Products must be returned to Company within 14 days of delivery using a mailing method that allows for shipment tracking.
  4. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 2 days from delivery. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
  5. Products must be returned with the original shipping box, packing materials, as well as ALL COMPLIMENTARY SAMPLES and a copy of the shipping invoice.
  6. Refunds will only be issued in the same form as was used for payment.
  7. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
  8. Returned products should be shipped to the following address:
    PMG PHARMACY SDN BHD (1019643-M)
    No.52, 1st Floor, Jalan Masjid Lama
    96100 Sarikei, Sarawak
  9. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
  10. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
  11. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.

Shipping Q&A

Delivery time
Packages are generally dispatched within 3 working days upon receipt of payment.

Shipment transit time
Orders for domestic are shipped by Pos Malaysia or domestic courier companies. While most of the time they deliver within 1 or 2 days, delivery time will entirely depend on the courier.

Delivery fees
Fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of shipment.
We advise you to group your items in one order, since we are not able to group two distinct orders placed separately, and shipping fees will apply to each of them.

Maximum weight for single purchase
At present the maximum weight for single purchase registered in our system is 30kg, however if you would like to ship more than 30kg in single purchase, please do not hesitate to contact us at [email protected] for transportation charges details.

Cut off time
Payment received after 3pm will be processed on the next working day. (Not applicable for weekend and public holiday)

Delivery mode
Presently, all orders are shipped by pos Malaysia or other domestic couriers.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects

Third party delivery
Provide us the appropriate shipping information at checkout. We do not deliver to P.O. boxes or to hotels. Therefore, please only provide us a residential or commercial address for delivery

Privacy Policy
We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online.

The personal information we collect may include your:
• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address

Disclosure of Personal Information
We will not share your information with any other organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized. In exceptional circumstances, PMG Pharmacy may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. PMG Pharmacy is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

If you believe that your privacy has been breached by PMG Pharmacy please contact Customer Service and we will resolve the issue.

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
We ensure that all information collected will be safely and securely stored. We protect your personal information by:
• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorized computer access; and
• Securely destroying your personal information when it is no longer needed for our record retention purposes

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us.

Thanks for visiting PMG pharmacy
Contact us if you have any questions or concerns
We are here to help.

No.52, 1st Floor, Jalan Masjid Lama
96100 Sarikei, Sarawak
T: 084-659966
Email: [email protected]

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